To ensure that the goods are correct and delivered quickly, please keep in touch throughout the purchase process so that we can communicate and solve problems at any time. Each product listed contains weight information, and the system will automatically calculate the shipping cost based on the weight of the product.

For large-volume product orders, consider using sea freight and placing orders in advance, while for light and small items, expedited transportation such as DHL can be used to replenish stocks faster. This practice can reduce inventory pressure and reduce the investment of funds in goods. In addition, for orders with large purchase quantities or orders containing multiple items, an additional 2-3 days of handle time is required to ensure accurate fulfillment, which helps to minimize the chance of missing goods and ensure smooth transactions. In order to make the shipment smooth, we may split your order and process your order in a simpler and faster way.

PLACE ORDERS	LEAVE OUR WAREHOUSE		ARRIVE AT YOUR DOOR
HANDLING TIME The time it takes to prepare your items for shipment from our warehouse		SHIPPING TIME The time for your items to be delivered from our warehouse to your destination
TOTAL TIMES TO RECEIVE YOUR ORDERS

1. Handling Times
It usually takes about 2-5 business days to process your orders, which does not include holidays.

2. Shipping Times

	ShippingCarrier	Shipping Times
United States Canada	FedEx	FedEx.com, Estimates 4-8 Business days
	DHL	DHL.com, Estimates 3-7 Businessdays
	UPS	UPS.com, Estimates 3-5 Businessdays
	Registered Lines	17track.net, Estimates 7-12 Businessdays
	Air Freight + UPS	Minimumweight 12KG, Estimates 7-13 Businessdays
	SeaFreight + UPS	Minimumweight 12KG, Estimates 22-30 Businessdays
Europe U.K.	FedEx	FedEx.com, Estimates 3-5 Businessdays
	DHL	DHL.com, Estimates 3-5 Businessdays
	UPS	UPS.com, Estimates 3-5 Businessdays
	Registered Lines	17track.net, Estimates 7-10 Businessdays
	Air Freight + UPS	Minimumweight 21KG, Estimates 7-10 Businessdays
Asia Southeast Asia Australia	FedEx	FedEx.com, Estimates 2-4 Businessdays
	DHL	DHL.com, Estimates 2-4 Businessdays
	UPS	UPS.com, Estimates 2-4 Businessdays
	Registered Lines	17track.net, Estimates 6-10 Businessdays

Shipping times are estimates, calculated from the ship date, not the order date, and may take longer than expected due to invalid addresses, customs clearance procedures or other reasons.

Choose the appropriate ocean carrier based on actual conditions, and the price will change according to market conditions. The cost of some shipping methods will be displayed on the checkout page, shipping methods such as sea and air freight may require separate freight calculation. If you can't place an order or can't find the shipping way you want, please feel free to contact us and we will do our best to assist you in completing your purchase.

3. Shipping Cost

	Shipping Method	First Weight	Additional Weight
United States	DHL	0.5 KG: $32.99 USD	$4-7 USD / 0.5 KG
	FedEx	0.5 KG: $37.99 USD	$4-7 USD / 0.5 KG
	UPS	0.5 KG: $38.99 USD	$4-7 USD / 0.5 KG
	Registered Lines	0.1 KG: $5.99 USD	$1.99 USD / 0.1 KG

4. About customs duties and VAT tax
All products sold on our store do not include customs duties and VAT tax. The thresholds and rates of customs duties and VAT tax vary from countries. Please consult your country’s customs and tax bureaus and pay customs duties and any taxes that may be incurred in a timely manner. Our company is not responsible for any delays or losses caused by the buyer’s failure to clear customs and pay taxes in a timely manner.

5. Minimum Billing Weight
The minimum Billing weight for The Registered Lines is 50g
The minimum Billing weight for Air Freight + UPS / Sea Freight + UPS to the United States is 12kg
The minimum Billing weight for Air Freight + UPS / Sea Freight + UPS to Europe and the United Kingdom is 21kg
The minimum Billing weight for UPS is 1kg
The more products you buy, the smaller the freight cost.

6. FOB: Use your own logistics provider or a cooperative company
We accept FOB, you can fill in China address when check out. We willsend the goods to the designated address, or you can entrust the company/logistics provider to pick up the goods at our address. Note: When the goods are delivered to the company/logistics provider or the company/logistics provider have picked up the goods, the order process is considered to be completed, and the remaining logistics journey and customs clearance will be the responsibility of your company.

7. Order Tracking
A. After the order is processed, you will receive an email with a tracking number. You can click on the tracking number to track it. Note: We usually process your order and obtain the logistics tracking number within 1-2 working days. We send the order information and tracking number to the warehouse. This does not mean that your goods have been shipped. The warehouse staff needs 2-4 working days to pack your goods and submit them to the shipping company. Then you can track the logistics information. Weekends and statutory holidays may delay processing.
B. You can also track your order here https://myscrys.com/apps/track123 using your tracking number.
C. You can also contact our customer service to help you to track your order by emailing info@myscrys.com.

8. Shipping Location
Our warehouses are located at Hangzhou and Yiwu, China.

9. Shipping Area
Currently, we can ship to the following countries and regions (POBOX addresses are not accepted in all regions), If you are in a country or region where you cannot place an order, please contact us for confirmation:

Americas:United States (excluding Hawaii, Guam, Puerto Rico, APO/FPO address, etc.), Mexico, Canada.

Europe:UK, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Greece, Bulgaria, Portugal, Hungary, Czech Republic, Finland, Denmark.

Asia Middle East and Australia:Singapore, Malaysia, Thailand, Vietnam, Philippines, Australia, New Zealand, UAE, Saudi Arabia, Kuwait, Qatar, Lebanon.

10. Customs Duties and VAT
All of our product prices do not include customs duties and VAT. For US orders, customs duties are included in the shipping cost. Due to different tariff thresholds in different countries, currently, except for the United States, customers in other countries may be subject to additional customs duties and VAT according to customs policies and the value of goods. Please consult your country's customs for details. For large wholesale orders, please communicate in advance about the handling of tariffs.

11. Pre-Order or out-of-stock products
If there are pre-order or out-of-stock products in the customer's order, we will generally send you an email to inform you first and send you the in stock products. The pre-order or out-of-stock products will be arranged for delivery immediately after the goods are put into storage.

12. Address changes

A. Before shipment
Please contact us to modify the address free of charge.

B. After Shipment
We will not be able to change the address after shipment. However, we can try to contact the shipping company to change it, but we cannot guarantee that it will be successful. If the address can be changed, there may be additional costs borne by the customer.